Auto Mystery Shopper is an independent research program operated by Matthew Belk as an individual, Sole Proprietor. This page contains both our Privacy Policy and our Terms and Conditions.
Privacy Policy
This Privacy Policy describes how phone number and message information is handled by the Auto Mystery Shopper SMS research program ("the Program").
What We Collect
When a business (such as an automotive dealership) responds by text message to an inquiry submitted through its own public website, the Program receives and stores:
- The business's phone number
- The content of text messages exchanged, including any photos or media sent (MMS)
- Timestamps of when messages are sent and received
The Program does not collect information from consumers or the general public, and does not operate any public sign-up form, mailing list, or marketing list.
How We Use It
Message content and metadata are used solely to evaluate and score the speed, accuracy, and quality of a business's response to a customer inquiry, for independent research purposes. This information is not used for advertising, marketing, or resale.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
How Messaging Works
This number does not send unsolicited messages and never initiates contact. It only replies to inbound text messages sent to it, after the operator submits an inquiry through a business's own public website contact form. There is no cold or unsolicited outbound messaging from this number.
Data Retention
Message data is retained only as long as needed for the research described above, and is not shared outside this Program except as required by law.
Your Choices
If you are a business that has texted this number and no longer wish to receive replies, reply STOP at any time. Reply HELP for assistance or to reach the Program operator.
Changes to This Policy
This Privacy Policy may be updated from time to time. The effective date above reflects the most recent revision.
Terms and Conditions
Program Description
Auto Mystery Shopper is an independent research program that evaluates how automotive dealerships respond to customer inquiries submitted through their own websites. This number replies only to inbound messages initiated by a business after an inquiry is submitted; it never sends unsolicited or first-contact messages.
Message Frequency
Message frequency varies by conversation. You may receive multiple replies during a single exchange initiated by your business. There is no recurring or scheduled messaging outside of an active conversation.
Message and Data Rates
Message and data rates may apply, based on your mobile carrier plan.
Help and Opt-Out
Reply HELP to this number at any time for assistance or to reach the Program operator.
Reply STOP to this number at any time to stop receiving further replies from this Program.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Privacy
See our Privacy Policy above for information on how message data is collected and used.
Changes to These Terms
These Terms may be updated from time to time. The effective date above reflects the most recent revision.